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Sr. No. :  

 

Customer ID :  

 

Customer Name :  

 

Period :  

 

How long have you been a Customer? :  



A. Service :
    Excellent Very good Good Satisfy Average
1.Response to preliminary enquiries :  
2. Level of satisfaction in queries/ grievances :  
3.Promptness in readdressing the grievances :  
B. Performance :
    Excellent Very good Good Satisfy Average
1. Promptness in development of samples :  
2. Matching of sample as per specifications :  
3. Level of understanding with respect to product requirements :  
4.Level of Promptness in adapting to changes in contract requirements :  
C. Delivery :
    Excellent Very good Good Satisfy Average
1. Adherence to the delivery schedule :  
2. Handling and transportation :  
D. Communication :
    Excellent Very good Good Satisfy Average
1. Level and method of communication :  
2. Interaction and approach :  
E. Please Rate the Company on the following :
    Excellent Very good Good Satisfy Average
1. Friendliness of Staff :  
2. Knowledge of Staff :  
3. Quality of Services :  
4. Senior Management :  
5. Pricing :  
F. Would you recommend the company’s product / services to others? :
Suggestion / Remarks if any :  


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